Last updated: 2 August 2026
This website (hamilton-physiotherapy.co.uk) is operated by Hamilton Physiotherapy Ltd, a company registered in Scotland with company number SC874925, whose registered office is at 105 Bothwell Road, Hamilton, ML3 0DW (“we”, “us”, “our”, “Hamilton Physiotherapy”). We are registered with the Information Commissioner’s Office under registration number ZC090792.
These terms and conditions (“Terms”) apply whenever you use our website, book an appointment or a place at a workshop through our website, or purchase a single session or a pre-paid package of physiotherapy sessions from us. By using our website or booking with us, you agree to these Terms. If you do not agree to them, please do not use our website or book with us.
These Terms should be read alongside our Privacy Policy and our Cancellation and No-Show Policy, both of which are incorporated into these Terms by reference. If there is a direct conflict between this document and the Cancellation and No-Show Policy on the subject of cancellation charges, the Cancellation and No-Show Policy takes precedence, since it is the more specific document.
You may use our website to find information about our services, sign up for a free discovery workshop, book a free discovery (“fit for physio”) visit, book physiotherapy appointments.
You must provide accurate, current, and complete information when booking or registering with us. You are responsible for keeping any login details or booking confirmations secure. You must not use our website in any way that causes damage to it, interrupts its availability, or is unlawful, fraudulent, or harmful.
We try to keep our website accurate and up to date, but we do not guarantee that it is always available, error-free, or completely up to date, and we may suspend, withdraw, or change any part of it without notice.
The information on our website, including any content about conditions, symptoms, exercises, or treatment approaches, is general and informational only. It is not intended to be and should not be relied on as individual clinical advice or a diagnosis for your specific circumstances. You should not act or refrain from acting on the basis of anything on our website, and should always seek assessment from a qualified physiotherapist or other appropriate healthcare professional about your own situation.
Workshops are free to attend and places are limited. Booking a place through our website or mailing list does not guarantee attendance if the workshop is oversubscribed; we operate on a first-come, first-served basis and may operate a waiting list.
A free discovery (“fit for physio”) visit can be booked following a workshop or directly through our website. This is a genuine appointment held at our clinic, reserved specifically for you, and our Cancellation and No-Show Policy (see clause 6) applies to it in the same way as to paid appointments.
Paid physiotherapy appointments can be booked online, by phone, or in person. A booking is confirmed once you receive a confirmation email or SMS from us or from our appointment system.
If you call us and our team is unable to take your call, it may be answered by Aeva, our AI phone receptionist. Aeva can book, cancel, or reschedule an appointment for you, or take a message so that a member of our team can call you back. See our Privacy Policy for details of how calls handled by Aeva are used.
We offer the following:
Current prices are shown on our website and at the clinic and will always be confirmed to you before you book or pay. As a physiotherapy clinic, our services are exempt from VAT.
We may change our prices at any time, but a change in price will not affect a package you have already paid for in full or started paying for by instalments.
Pre-paid packages are usually agreed and purchased in person at the clinic, once your physiotherapist has assessed your clinical needs and recommended a course of treatment, rather than as an online purchase. Packages are personal to the patient who purchased them and are valid for use by that patient only. Sessions within a package must be used within 12 months of the date of purchase, after which any unused sessions will lapse, as set out in our Cancellation and No-Show Policy.
What happens to unused sessions if you stop treatment early, and what late-cancellation and no-show charges apply, is set out in full in our separate Cancellation and No-Show Policy, which forms part of your contract with us.
Single sessions are normally payable at the time of booking or at the clinic on the day of your appointment.
Pre-paid packages can be paid in one of three ways:
If you choose to pay by instalments (Klarna or direct debit), you are agreeing to pay the full package price, not just the value of sessions you may go on to use. If your instalment payment is declined or a direct debit is not honoured, we may suspend further appointments under that package until payment is brought up to date, and Klarna or GoCardless may apply their own late payment terms.
We are not responsible for the acts, omissions, or terms of Klarna or GoCardless as independent payment providers, although we will always try to help resolve any payment query you raise with us.
Full details of our charges and rules for late cancellation or non-attendance at paid appointments, at free discovery (“fit for physio”) visits, and at free discovery workshops, and of what happens to unused sessions in a pre-paid package, are set out in our separate Cancellation and No-Show Policy, available on our website and provided to you when you first book with us. By booking with us, you agree to that policy.
Physiotherapy assessment and treatment involves clinical judgement and depends on many factors particular to you, including your condition, how you respond to treatment, and how consistently you follow any home exercise or advice programme. We will provide our services with reasonable care and skill, in line with the standards expected of a registered physiotherapist regulated by the Health and Care Professions Council (HCPC), but we cannot and do not guarantee any particular outcome, improvement, or cure.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for clinical negligence in the provision of physiotherapy treatment, or for any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, we are not liable to you for any indirect or consequential loss, or for any loss of income, profits, or business opportunity, arising out of your use of our website or our services.
Nothing in this clause 8 affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to services carried out with reasonable care and skill.
All content on our website, including text, logos, images, videos, and workshop materials, belongs to us or our licensors and is protected by copyright and other intellectual property laws. You may view and print pages from our website for your own personal, non-commercial use, but you must not otherwise copy, reproduce, republish, or distribute any content from our website without our prior written permission.
Our free educational workshops are provided for general information and educational purposes. They do not constitute individual clinical advice and are not a substitute for a one-to-one assessment. Attending a workshop does not create a patient-clinician relationship between you and Hamilton Physiotherapy; that relationship begins at your discovery visit or first paid appointment, once you have given informed consent to assessment and treatment.
We may update these Terms from time to time, for example to reflect changes in our services, our processors, or the law. The version published on our website at the time you book or purchase will apply to that booking or purchase. We will show the “Last updated” date at the top of this page so you can see when it last changed.
If you are unhappy with our services, please tell us as soon as possible so we can try to put things right. You can raise a complaint by contacting us using the details in clause 13, or in writing addressed to the Practice Manager at our registered office. We will acknowledge your complaint promptly and aim to respond in full within a reasonable time.
If your complaint relates to the professional conduct of a physiotherapist, you may also raise it with the Health and Care Professions Council (HCPC), the physiotherapy regulator, at www.hcpc-uk.org. If your complaint is about how we have handled your personal data, see the “How to complain” section of our Privacy Policy for details of how to contact the Information Commissioner’s Office (ICO).
Hamilton Physiotherapy Ltd 105 Bothwell Road, Hamilton, ML3 0DW
Email: admin@hamilton-physiotherapy.co.uk
These Terms, and any dispute or claim arising out of or in connection with them, our website, or our services (including non-contractual disputes or claims), are governed by Scots law. The Scottish courts will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, our website, or our services.
