Last updated: 2 August 2026
This policy applies to all appointments booked with Hamilton Physiotherapy Ltd, including paid physiotherapy sessions (whether booked singly or as part of a pre-paid package) and free discovery (“fit for physio”) visits. It forms part of our Website Terms and Conditions.
We ask for at least 24 hours’ notice if you need to cancel or rearrange any appointment, whether a paid physiotherapy session or a free discovery visit, the same notice period and charges apply to both, since a discovery visit is a genuine appointment reserved specifically for you at our clinic.
Where the missed appointment was a session from a pre-paid package, the charge is deducted as, or calculated against, one session from that package. Where it was a free discovery visit, the charge is calculated against our standard single-session price.
We understand that emergencies and genuine illness happen. If you contact us as soon as you reasonably can and explain the circumstances, we will use discretion, particularly for a first occurrence.
Workshops are free, and we do not charge for a missed workshop. However, because places are limited and often oversubscribed, we ask that you let us know as soon as you can if you are no longer able to attend, so we can offer your place to someone on the waiting list.
Because a pre-paid package is recommended by your physiotherapist based on their clinical assessment of what you need, we do not expect unused sessions to be common. Sessions in a package are valid for use for 12 months from the date of purchase. If you do not use all of your sessions within that time, any remaining sessions will simply lapse, and no refund will be given for them.
If you stop treatment early and wish to discuss your remaining sessions, please contact us, we are always happy to talk through your options, including rebooking within the 12-month validity period.
To cancel, rearrange, or discuss any charge under this policy, contact us as soon as possible at:
Hamilton Physiotherapy Ltd 105 Bothwell Road, Hamilton, ML3 0DW
Email: admin@hamilton-physiotherapy.co.uk
Phone: 07444 836086
If you call to cancel or rearrange and our team is unable to take your call, you can also do this directly with Aeva, our AI phone receptionist, who can process a cancellation or reschedule for you or take a message so we can call you back. See our Privacy Policy for details of how Aeva handles your information.
